Job Ref. :uker15310| Field Operations Team Manager | | | Terms: | Permanent only | | | Salary: | Competitive Salary and Package |
Job Details
| Field Operations Team Manager
We have an exciting opportunity for Field Operations - Team Manager
The purpose of the Team Manager role is to manage a team of field-based engineers and a team coach to enable achievement of objectives
Hours:40 hours per week, 5 out of 7 days.
Benefits: Pension + Private Healthcare for the employee, their partner and any children up-to age 21, Company vehicle
Minimum requirements for the job:
Must be 21+ (due to the company vehicle being leased and insurance will not be given to those below 21)
Full UK Driving Licence with no more than 6 penalty points
PRINCIPAL RESPONSBILITIES
Responsible for achievement of team KPIs (hard & soft measures); the customer experience; and achievement of corporate objectives.
Resource Management & Attendance Management
Conducts performance and management meetings and reviews
Provides development & coaching for team
Manages people management processes (e.g. disciplinary, grievance etc)
Assists and advises team members with career management
Assists Regional Manager with succession planning initiatives
Maintains regular communication with engineers
Manages stock processes
Identifies appropriate buddies for developing engineers
Responsible for H&S management & accident reporting
Maintains team information as required (e.g. working time regulations)
Manages engineer equipment requirements via Fleet dept
Monitors & directs team coach activities
Conducts quality customer audits & manages outcomes
Manages escalation as appropriate
Identifies & acts on business improvement opportunities
Build & maintain relationships with contacts
Deputises for Regional Manager when appropriate
Completes/assists with ad-hoc projects
Acts as buddy for developing Team Managers, as directed by Regional Manager |
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We will not provide UK work permits.
Please ensure you are a UK/EU resident or have a relevant permit.
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